Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL, and other major international carriers, we are able to provide a range of shipping options. Our warehouse staff is highly educated and will package the goods according to the exact and precise specifications. Before shipment, all items are carefully examined and securely secured. We deliver to thousands of clients each day across multiple countries. This shows our commitment to being the largest retailer on the internet. These warehouses are located in Europe in the same way as they are in USA.
Note: Orders that include more than one item are assigned a processing period according to the item.
Prior to shipment Our team will conduct an extensive inspection of the items you purchased. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of multiple parties including the factory and our warehouse. Stocks can be changed at any time. It's possible that the stocks could be depleted after your order has been processed.
Our policy lasts for a period of 30 days. However, if thirty days have passed since you purchased your product, we are unable to give you a refund or exchange.
You are able to return a product in the event that it is not used and in the same condition when you first received it. The item must be in its original packaging.
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