Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and precise specifications. Before shipping your items will be carefully inspected and secured. We ship to thousands of customers every day across multiple countries. This is a sign of our determination to become the largest online retailer worldwide. The warehouses are located in Europe as much as they are in USA.
Note that orders containing multiple items are processed according to the particular item.
Before shipping We will inspect thoroughly the items you've purchased. The majority of orders are shipped within 48-hours. Expected delivery times are between 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of many parties including the factory and our warehouse. Actual stock levels may fluctuate at any moment. It is possible that stocks could be depleted after the order has been made.
Our policy lasts for a period of 30 days. If it's been longer than 30 days since you purchased your item, we unfortunately can't give you a full exchange or refund.
In order to be eligible for a return, your product must be unopened and in the same state as when you received it. You must have the item in the original packaging.
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