Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly as per the specifications we offer. Before shipping your items will be carefully inspected and secured. We ship to thousands of customers daily in different countries. Our dedication to becoming the largest online retailer around the globe is evident by this. These warehouses are situated in Europe in the same way as they are in the USA.
Note that orders containing multiple items are processed according to the specific item.
We will inspect each and every one of the items ordered before shipping. The majority of orders are delivered within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
The stock market is always changing. It's not entirely managed by us, as we have multiple organizations, such as the factory and the storage. So the actual stock may fluctuate at any moment. Please be aware that it is possible for your order to be out of stock after you've placed your order.
Our policy runs for 30 days. If it's been longer than 30 days since you purchased your item, we unfortunately can't give you a complete refund or exchange.
The item must not be in use and must be in the original packaging. The item must be in its original packaging.
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