Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Our long-standing relationship with UPS FedEx DHL and other international carriers gives us the ability to provide various shipping options. Our warehouse staff is highly skilled and will wrap your goods according to our precise and precise specifications. Prior to shipping, your goods are thoroughly inspected and securely secured. We deliver to thousands of customers each day across various countries. This is a sign of our commitment to be the largest online retailer worldwide. The distribution centers and warehouses distribution are situated in Europe and the USA.
Note: Orders with more than one item will be assigned a different processing period for each item.
Before shipping We will inspect thoroughly the items you've ordered. The majority of orders will be delivered within 48 hours. The delivery estimate is 3 to 7 days.
Returns
We don't manage the stock at our warehouse and factory. This means that the actual stock could change at any time. It's possible that the stocks could be depleted after your order has been placed.
Our policy is valid for 30 days. We cannot exchange or refund your order if it has been 30 days since you purchased it.
In order for your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. It should also be in the original packaging.
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