Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Because of our long-standing relationship with UPS FedEx DHL and other major global carriers, we are able offer a variety shipping options. Our warehouse staff are highly trained and will pack the items according to the exact and precise specifications. Your items will undergo a thorough inspection and be properly secured before they are delivered. Everyday we deliver thousands of packages to clients from all over the world. This is a sign of our determination to become the biggest online retailer in the world. The distribution centers and warehouses distribution are located in Europe and the USA.
Note: Orders with more than one item are assigned a processing time in accordance with the item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders are delivered within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The inventory is constantly changing and we do not completely manage it because many stakeholders are involved, including our warehouse and factory. This means that the actual stock could change at any time. Be aware that your order could be unable to fill when you have placed the order.
Our policy is for 30 days. If it's been more 30 days since you bought the item We're sorry to say that we can't offer you a complete exchange or refund.
You can only return a product when it's unopened and in the same condition as when you received it. It must also be returned in the original packaging.
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