Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL, and other top global carriers, we can provide a range of shipping options. Our warehouse personnel will pack every item to our exacting specifications. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands of customers every day from all over the world. This is a sign of our commitment to be the biggest online retailer in the world. The warehouses and centers of distribution are located in Europe, as well as the USA.
It is important to note that orders with more than one item will be subject to a processing period that is based to the specific item.
We will thoroughly inspect all items before sending. Today, the majority orders will be shipped within 48 hours. It is expected that delivery will take between 3 and 7 days.
Returns
Due to multiple parties, including the factory and the warehouse, we're unable to effectively manage inventory. The actual stock can be changed at any time. Be aware that your order may be out of stock when your order has been made.
Our policy lasts for 30 days. We cannot exchange or refund your order after 30 days since you purchased it.
Your item must be in its original packaging and not be used. It must also be returned in the original packaging.
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