Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Abuela Alma Madrigal, Antonio Madrigal, Bruno Madrigal, Isabela Madrigal, Julieta Madrigal, Luisa Madrigal, Mirabel Madrigal |
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Professional packing and fast shipping
Thanks to our longstanding association with UPS FedEx DHL as well as other top global carriers, we are able offer a variety shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your items will undergo an extensive inspection and will be securely secured prior to being shipped. We deliver to hundreds of thousands of customers daily across different countries. This is an indication of our commitment to be the largest online retailer globally. The warehouses and centers of distribution are located in Europe and the USA.
It is important to note that orders with more than one item are subject to a processing period that is based to the item.
We will inspect each and every one of the products before they are shipped. The majority of orders are shipped within 48 hrs. The delivery time should be between 3-7 working days.
Returns
We don't control the inventory in our factory and warehouse. This means that the actual stock could alter at any time. Be aware that it's possible that your order could become unavailable even after you have made the order.
Our policy lasts thirty days. If you don't receive your item within the 30 days period, we are not able to issue the option of a refund or exchange.
You are able to return a product in the event that it is not used and is in the same condition the day you received it. It should also be returned in its original packaging.
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