Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
We are able offer many shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack every item to our exacting specifications. Your products will be subjected to a thorough examination and will be properly packaged prior to being delivered. We deliver to thousands of customers each day in different countries. This shows our commitment to becoming the biggest retailer online in the world. The warehouses are located situated in Europe as much as they are in USA.
Orders that include more than one item are given processing time in accordance with the item.
Before shipping We will inspect thoroughly the items you've purchased. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we're unable to completely manage our stock. Therefore, the actual inventory could fluctuate at any moment. It's possible that your order will become unfulfilled when you have placed the order.
The policy is 30 days. Unfortunately, if thirty days have passed from the date you purchased the item, we cannot provide a refund or exchange.
In order to be eligible for a return your product must be unopened and in the same condition as when you received it. It must also be in the original packaging.
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