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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 6 Pops, Be Our Guest Lumiere, Beast with Curls, Belle with Mirror, Cogsworth, Formal Gaston, Winter Belle |
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Fast Shipping and Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly skilled and will wrap your goods according to our precise and accurate specifications. Your items will go through an exhaustive examination before they will be properly packaged prior to being shipped. We ship to thousands of customers every day from all over the world. This is a sign of our dedication to being the largest online retailer worldwide. There are distribution centers as well as warehouses located in Europe and the USA.
Note that orders containing more than one item are given a processing time according to the specific item.
Prior to shipment Our team will conduct an exhaustive inspection of the items you purchased. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we cannot effectively manage inventory. Stocks are subject to change at any moment. It is possible that you will not receive your order after it has been placed.
Our policy is valid for 30 days. If you don't receive your item within 30 days, we are unable to offer a refund or an exchange.
You are able to return a product when it's unopened and in the same condition as when you first received it. The item must be returned in its original packaging.
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