Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL and other major international carriers, we are able to provide various shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Before shipping, all goods will be thoroughly examined and safely secured. Every day, we send thousands of packages to customers across many countries. Our commitment to become the largest online retailer worldwide is demonstrated by this. Warehouses and distribution centers can be located throughout Europe as well as in the USA.
Please note that orders with multiple items are given a processing time according to the particular item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. The majority of orders will be delivered within 48 hours. The delivery time should be between 3-7 days.
Returns
The stock market is always changing. It is not managed entirely by us, as we're involved with several entities, including the factory and the storage. So the actual stock may fluctuate at any moment. It is possible that the stocks could be depleted after your order has been processed.
Our policy is for 30 days. We cannot replace or refund your purchase after 30 days since you purchased it.
Your item should be in the original packaging and in good condition. It must also not be used. The item must be in the original packaging.
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