Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is expertly trained and will wrap your products according to our precise and precise specifications. Your items are carefully inspected and properly secured before shipping. Everyday we deliver thousands of packages to customers from all over the world. This is an indication of our dedication to being the largest online retailer worldwide. There are distribution centers and warehouses across Europe and the USA.
Orders that contain more than 1 item are assigned processing periods for each item.
Prior to shipment, we will conduct a thorough inspection of the items you've ordered. Today, the majority orders will be delivered within 48 hours. Delivery is expected to take between three and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of multiple parties including the factory and our warehouse. The stock levels may fluctuate at any given time. It is possible that your order may be out of stock once the order is placed.
Our policy lasts for 30 days. If you don't receive your item within 30 days, we're not able to provide the option of a refund or exchange.
Your item should be in its original packaging and in good condition. It must also not be used. It must also be in the original packaging.
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