Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 4, Neville Longbottom with Honeydukes #155, Remus Lupin with Shrieking Shack #156, Albus Dumbledore with Hog's Head Inn #154, Madam Rosmerta with the Three Broomsticks #157 |
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Prompt Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL and other top international carriers, we are able to provide various shipping options. Our warehouse staff is highly educated and will package the items according to our exact and precise specifications. Before shipment, all items are carefully examined and securely secured. We ship to thousands of customers each day from multiple countries. This is an indication of our commitment to be the biggest online retailer in the world. The warehouses are located in Europe just as they are in USA.
Please note that orders with more than one item are subject to a processing period that is based to the item.
We will carefully examine all items before sending. Most orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
We do not manage the stock in our warehouse or factory. The actual levels of stock can change at any moment. Please be aware that it's possible for your order to be out of stock after you have made the order.
The period of time is 30 days. We will not exchange or refund your order if it has been 30 days since the purchase.
To be eligible for a return the product must be unopened and in the same condition that you received it. The item should be returned in its original packaging.
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