Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 4, Neville Longbottom with Honeydukes #155, Remus Lupin with Shrieking Shack #156, Albus Dumbledore with Hog's Head Inn #154, Madam Rosmerta with the Three Broomsticks #157 |
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Fast Shipping & Professional Packing
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will package your items according to our precise and exact specifications. Before they are shipped the goods are thoroughly inspected and secured. Every day, we send hundreds of packages to our customers across many countries. This is a testament to our determination to become the biggest online retailer in the world. We have distribution centers as well as warehouses in Europe and the USA.
Please note that orders with more than one item are processed according to the item.
Before shipping, all ordered items will be thoroughly inspected. The majority of orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of many different parties, such as the factory and our warehouse. The actual inventory can change at any moment. Be aware that your order will be unable to fill once you've placed your order.
Our policy is valid for 30 days. We will not exchange or refund your order when it's been 30 days since you purchased it.
You can only return a product in the event that it is not used and in the same condition when you received it. It must also be in its original packaging.
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