Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer an array of shipping options. Our warehouse staff are highly trained and will pack your goods in accordance with our exact and precise specifications. Before they are shipped your items will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This shows how we're dedicated to becoming the biggest online retailer in the world. The warehouses are located located in Europe just as they are in USA.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
Prior to shipment, our team will perform an extensive inspection of the products you ordered. The majority of orders are delivered within 48 hrs. The delivery time will be between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to effectively manage inventory. Stocks can be changed at any time. Be aware that it's possible that your order could run out of stock even after you have made the order.
Our policy is valid for 30 days. If the 30 days have elapsed since you purchased your item, we cannot offer you a return or exchange.
Your item must be in its original packaging and be unused. The item must be returned in the original packaging.
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