Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL, and other leading international carriers, we are able to provide various shipping options. Our warehouse staff will package every item to our exacting specifications. Your goods are thoroughly checked and securely secured prior to shipment. Every day we ship thousands of packages to customers from all over the world. This is a sign of our determination to become the largest online retailer worldwide. There are distribution centers and warehouses across Europe and the USA.
Note: Orders that contain more than one item are assigned a specific processing time depending on the specific item.
Before shipment, all ordered items will be thoroughly inspected. Today, most orders will be delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us because of the involvement of many entities, including the factory as well as our warehouse. This means that the actual stock could fluctuate at any moment. It's possible that the stock may run out after your order has been processed.
Our policy is valid for a period of 30 days. Unfortunately, if the 30 days have elapsed since you purchased your product, we are unable to give you a refund or exchange.
The item cannot be used, and it must be in its original condition. You must have the item in its original packaging.
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