Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL and other leading global carriers, we can provide a range of shipping options. Our warehouse staff are highly trained and will pack the items according to our precise and exact specifications. Your products will be subjected to a thorough examination and will be safely packaged prior to being sent out. Every day, we send thousands of packages to customers from all over the world. This shows our commitment to being the largest retailer online in the world. The warehouses are located in Europe in the same way as they are in USA.
Note: Orders with more than one item will be assigned a processing date according to the item.
Before shipping Our team will conduct a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hrs. The expected delivery time is 3 to 7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of multiple entities, including the factory as well as our warehouse. The actual stock levels can fluctuate at any point. Be aware that it is possible that your order will become unavailable even after you've placed your order.
Our policy lasts for 30 days. We are unable to return or exchange your purchase when it's been 30 days from the date of purchase.
To be returned, it must be unopened and in the same condition as when you received it in. It must also be returned in the original packaging.
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