Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Our long-standing relationship with UPS FedEx DHL and other international carriers allows us to offer an array of shipping services. Our warehouse staff are highly trained and will pack the items according to our precise and exact specifications. Prior to shipping, your goods will be thoroughly examined and safely secured. We ship to thousands clients each day across multiple countries. Our determination to be the biggest online retailer in the world is shown by this. The distribution centers and warehouses distribution are in Europe and the USA.
Note: Orders that contain more than one item will be assigned a processing date depending on the item.
Prior to shipment, all purchased items will be thoroughly inspected. Most orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we cannot effectively manage inventory. Stocks can be changed at any time. Please be aware that it's possible that your order could be out of stock after you have made the order.
Our policy lasts thirty days. If thirty days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.
To be eligible for a refund the item must be unused and in the same state as you received it in. It must also be in the original packaging.
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