Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we can offer a variety of shipping options. Our warehouse employees will pack each item according to our strict specifications. Before shipment, all items will be thoroughly examined and secured. We deliver to thousands of customers every day across different countries. This demonstrates our dedication to becoming the largest online retailer on the planet. The distribution centers and warehouses distribution are in Europe, as well as the USA.
Orders that contain more than one item are assigned processing times according to each item.
We will thoroughly inspect all items before sending. The majority of orders will be shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
We don't manage the stock at our warehouse or factory. The actual levels of stock can change at any time. You may not receive your order after it's been placed.
Our policy is valid for a period of 30 days. If thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
You can only return an item in the event that it is not used and is in the same condition as the day you received it. It must also remain in the original packaging.
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