Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer an array of shipping options. Our warehouse staff are highly trained and will pack your products according to our precise and precise specifications. Your items will undergo a thorough inspection and be securely secured prior to being delivered. We ship to thousands clients each day across multiple countries. This is an indication of our dedication to being the biggest online retailer in the world. The warehouses are located in Europe as much as they are in the USA.
Note: Orders that include more than one item are assigned a processing time in accordance with the item.
Prior to shipment before shipping, we'll inspect thoroughly the items you've ordered. The majority of orders are shipped within 48 hrs. The time to deliver varies from 3-7 days.
Returns
We don't manage the stock in our warehouse and factory. Stocks are subject to change at any moment. You may not receive your order after the order has been made.
Our policy is for 30 days. If you have passed 30 days by since your purchase, unfortunately we can't offer you a refund or exchange.
The item cannot be used and in its original condition. It should also be in the original packaging.
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