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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | University of Texas Bevo, University of Miami – Sebastian the Ibis, University of Oregon – The Oregon Duck, Penn State Nittany Lion |
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Quick Shipping and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL and many other top global carriers we are able to offer a variety of shipping options. Our warehouse staff are highly trained to package your goods precisely according to the specifications we provide. Prior to shipping, your goods will be thoroughly inspected and secured. Every day we ship thousands of packages to clients from all over the world. The fact that we're determined to become the largest online retailer in the world is clear. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders containing multiple items will have a distinct processing time for each item.
We will thoroughly inspect all items before sending. Most orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
The stock market is always changing. It's not completely managed by us since we're involved with several entities, including the factory and our storage. The actual stock levels can fluctuate at any point. You may not receive your order after the order has been made.
Our policy lasts 30 days. We are unable to replace or refund your purchase when it's been 30 days from the date of purchase.
You are able to return a product if it is unused and is in the same condition as when you first received it. It must also remain in the original packaging.
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