Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can provide various shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and exact specifications. Prior to shipping, your goods will be carefully inspected and secured. We ship to thousands clients each day across multiple countries. This is an indication of our commitment to be the largest online retailer worldwide. Both Europe and the USA have distribution and warehouse centers.
Orders that include more than one item are assigned processing periods according to each item.
Prior to shipment Our team will conduct a thorough inspection on the products you have ordered. The majority of orders are shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of many parties including the factory and our warehouse. The actual inventory may fluctuate at any time. It's possible that the inventory could run out once your order has been placed.
Our policy lasts for 30 days. However, if the 30 days have elapsed since you purchased your product, we are unable to offer you a return or exchange.
For your item to be eligible for return it must be in its original packaging, unopened and in the condition you received it. It must also still be in the original package.
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