Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 4, Alexander Hamilton (Act 2), James Madison, King George, Thomas Jefferson |
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Prompt Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse staff are highly trained to package your goods exactly according to the specifications we provide. The goods you send us are checked thoroughly and properly secured before shipping. Each day, we ship to thousands of customers in multiple countries. This shows our commitment to become the biggest online retailer on the planet. Warehouses and distribution centres can be found in Europe and the USA.
Note: Orders containing more than one product are assigned a specific processing time dependent on the particular product.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The stock market is always changing. It's not entirely managed by us, as we have multiple parties such as the factory and the storage. So the actual stock may fluctuate at any moment. Be aware that it is possible that your order will become unavailable even after you've placed your order.
Our policy lasts for 30 days. We are unable to exchange or refund your order when it's been 30 days since you purchased it.
The item you purchase must be in the original packaging and be unused. It should also be in the original package.
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