Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can offer a variety of shipping options. Our warehouse staff is highly skilled and will package your items according to our precise and precise specifications. Prior to shipping, your goods will be thoroughly examined and secured. Everyday, we send to thousands of customers across multiple countries. Our determination to be the biggest online retailer around the globe is evident by this. There are distribution centers as well as warehouses across Europe and in the USA.
Note: Orders with more than one item are assigned a processing time in accordance with the item.
Prior to shipment, we check the item thoroughly before sending the items. Today, the majority of orders will be delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing and we do not fully manage it due to the fact that multiple parties are involved, including our factory and warehouse. The actual levels of stock can change at any point. Please be aware that it's possible that your order will be out of stock after you've placed your order.
The period of time is 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a refund or exchange.
You can only return an item in the event that it is not used and still in the same state as when you received it. You must have the item in the original packaging.
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