Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer various shipping options. Our warehouse employees will pack all goods to our exacting specifications. Before shipping your items will be carefully inspected and secured. We ship to thousands of customers each day across different countries. This demonstrates our dedication to become the biggest online retailer on earth. These warehouses are located in Europe just as they are in the USA.
Note: Orders containing more than one product are assigned a specific processing time, dependent on the particular product.
Before shipping, our team will perform an extensive inspection of the products you ordered. Currently, most orders are delivered within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we cannot fully manage stock. Stocks can be changed at any time. It is possible that inventory could run out once your order has been placed.
Our policy is for 30 days. If you don't receive your item within the 30 days period, we're not able to issue a refund or an exchange.
To be considered eligible for return, it must be unopened and in the condition you received it. The item must be returned in its original packaging.
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