Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is extremely skilled and will package your items according to our precise and exact specifications. Your goods will go through an exhaustive inspection and properly secured before they are shipped. We deliver to thousands of customers every day from all over the world. This shows that we're committed to be the largest retailer online in the world. There are distribution centers as well as warehouses across Europe and in the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, dependent on the particular product.
Prior to shipping the items, our staff will carry out a thorough inspection on the items you purchased. Most orders are now shipped within 48 hrs. Expected delivery time is between 3-7 days.
Returns
The stock market is always changing. It is not managed entirely by us, as we have multiple parties such as the factory and the storage. Therefore, the actual inventory could fluctuate at any moment. It is possible that stock may run out after your order has been processed.
Our policy lasts thirty days. If it's been more 30 days since the date you made your purchase and we're unable to offer you a full exchange or refund.
The item must not be used and in its original condition. You must have the item in the original packaging.
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