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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can provide various shipping options. Our warehouse staff will package all goods to our exacting specifications. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands of customers daily across various countries. This is an indication of our commitment to be the largest online retailer globally. Both Europe as well as the USA have warehouses and distribution centres.
Note: Orders with multiple items will have a different processing time for each item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Today, most orders will be delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is constantly changing and we cannot fully manage it because several parties are involved, including our factory and warehouse. The actual stock levels can fluctuate at any point. Please understand it may happen that your order is out of stock once the order has been placed.
Our policy is valid for 30 days. If you have passed 30 days without a trace since the purchase and we are unable to offer an exchange or refund.
The item must not be used, and it must be in its original condition. It must also be returned in the original packaging.
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