Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse employees will pack all goods to our exacting requirements. Prior to shipping, your goods will be thoroughly examined and safely secured. We ship to thousands clients every day from all over the world. This is an indication of our determination to become the largest online retailer globally. These warehouses are located in Europe as much as they are in the USA.
Orders with more than one item are assigned processing periods for each item.
We will inspect each and every one of the products before they are shipped. The majority of orders are shipped within 48 hrs. The delivery time will be between 3-7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of many entities, including the factory as well as our warehouse. Therefore, the actual inventory could fluctuate at any moment. Please understand it may happen that your order may be out of stock after your order has been made.
Our policy is valid for 30 days. If it's been more 30 days since you've purchased your item and we're unable to offer you a complete refund or exchange.
To be eligible for a return, your product must be unopened and in the same condition that you received it. It must also be returned in its original packaging.
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