Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Due to our longstanding partnership with UPS FedEx DHL, and other top international carriers, we are able to provide a range of shipping options. Our warehouse staff are trained to pack your goods exactly as per the specifications we offer. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. We ship to hundreds of thousands of customers every day across different countries. The fact that we're determined to become the largest online retailer in the world is clear. The warehouses and centers for distribution are in Europe, as well as the USA.
Please note that orders with more than one item will be subject to a processing period that is based to the specific item.
Prior to shipment, all purchased products will be thoroughly inspected. Today, the majority of orders will be shipped within 48 hours. Expected delivery times are between 3-7 days.
Returns
The stock is dynamic and we do not control it completely due to the fact that many parties are involved, including our factory and warehouse. The stock can change at any time. Be aware that it is possible that your order could become unavailable even after you have placed the order.
The policy is 30 days. We will not return or exchange your purchase after 30 days since you purchased it.
In order to be eligible for a refund your item must be unused and in the same state as when you received it in. The item must be in its original packaging.
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