Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can offer a variety of shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and precise specifications. Before shipping, all goods are thoroughly inspected and safely secured. Every day we ship thousands of packages to customers from all over the world. The fact that we are determined to become the largest online retailer in the world is clear. Warehouses and distribution centers are found in Europe as well as the USA.
Note: Orders that contain multiple items will have a different processing period for each item.
Prior to shipment, our team will perform an exhaustive inspection of the items you purchased. The majority of orders are delivered within 48 hrs. The delivery time is between 3-7 days.
Returns
The stock market is always changing. It's not completely managed by us, since we have multiple entities, including the factory and the storage. Stocks are subject to change at any moment. You may not receive your order once it has been placed.
The period of time is 30 days. If it's been more 30 days since the date you made your purchase We're sorry to say that we can't offer you a complete refund or exchange.
In order to be eligible for a refund the item must be unused and in the same condition as when you received it. The item should be returned in its original packaging.
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