Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Our long-standing relationship with UPS FedEx DHL and other international carriers lets us offer a range of shipping services. Our warehouse staff are highly trained and will pack your products in accordance with our exact and accurate specifications. Before shipment, all items will be thoroughly examined and securely secured. Everyday we deliver hundreds of packages to our customers from all over the world. Our commitment to become the biggest online retailer worldwide is demonstrated by this. These warehouses are situated in Europe just as they are in the USA.
Orders that contain more than 1 item are assigned processing periods according to each item.
Prior to shipping Our team will conduct an extensive inspection of the products you ordered. Today, most orders will be delivered within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
The stock is constantly changing. It's not entirely managed by us, as we're involved with several organizations, such as the factory and the storage. So the actual stock may change at any time. It is possible that you will not receive your order once the order has been made.
Our policy is for 30 days. If the 30 days have elapsed since you purchased your item, we will not be able to provide a refund or exchange.
You are able to return an item when it's unopened and in the same condition as when you first received it. You must have the item in the original packaging.
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