Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff are highly skilled and will pack your items according to our exact and precise specifications. Your goods will go through a thorough inspection and be properly secured before they are delivered. Everyday we deliver hundreds of packages to our customers across many countries. This shows how we're dedicated to becoming the biggest retailer on the internet. We have distribution centers and warehouses in Europe and in the USA.
Note: Orders that include more than one item will be assigned a processing date in accordance with the item.
Prior to shipment, we will inspect thoroughly the items you've purchased. The majority of orders will be delivered within 48 hours. The delivery estimate is 3 to 7 days.
Returns
The stock is constantly changing and not fully managed by us due to the involvement of multiple parties including the factory and our warehouse. So the actual stock may alter at any time. Be aware that your order may be out of stock once the order has been placed.
Our policy lasts for thirty days. If you haven't received your product within 30 days, we are not able to provide a refund or an exchange.
Your item must be in its original packaging and in good condition. It must also not be used. It should also be in the original packaging.
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