Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and professional packaging
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and a variety of other top global carriers we can provide various shipping options. Our warehouse staff are highly trained and will pack your goods in accordance with the exact and precise specifications. Before they are shipped, your goods will be thoroughly inspected and secured. Everyday we deliver thousands of packages to clients from all over the world. This demonstrates our dedication to becoming the largest online retailer in the world. Both Europe and the USA have distribution and warehouse centres.
Note: Orders containing more than one product are assigned a specific processing time, based on the individual product.
Prior to shipment, all purchased products will be thoroughly inspected. Most orders are shipped within 48-hours. The delivery time varies between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to completely manage our stock. Stocks can be changed at any moment. Be aware that your order will be out of stock after the order is placed.
Our policy is valid for 30 days. If you haven't received the product within the 30 days period, we're not able to issue the option of a refund or exchange.
The item must not be used and in its original condition. It should also remain in the original packaging.
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