Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 5 (Includes Specialty Series Shirazu), Haise Sasaki, Kuki Urie, Saiko Yonebayashi, Tooru Mutsuki, Shirazu – Specialty Series |
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Prompt shipping and expert packing
We have a range of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and exact specifications. Your items will undergo an exhaustive inspection and securely secured prior to being delivered. We deliver to thousands of customers each day from multiple countries. This shows our commitment to being the largest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.
Orders with more than 1 item are given processing time according to each item.
Before shipping, we will examine the items ordered thoroughly before sending the items. Most orders are delivered within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
Stock is dynamic. It's not completely managed by us, as we are involved with multiple organizations, such as the factory and our storage. So the actual stock may alter at any time. Please be aware that it's possible that your order could become unavailable even after you've placed your order.
Our policy lasts 30 days. We are unable to replace or refund your purchase if it has been 30 days from the date of purchase.
The item should not be used and in its original condition. It must also be in the original packaging.
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