Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and Professional Packaging
We are able offer many shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel are highly skilled and will pack your products according to our precise and precise specifications. Your items will go through an extensive inspection and be safely packaged prior to being sent out. Everyday we deliver thousands of packages to clients across many countries. This is a sign of our determination to become the biggest online retailer in the world. There are distribution centers as well as warehouses across Europe and in the USA.
Note: Orders that contain more than one product will be assigned a distinct processing period dependent on the particular item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. Most orders are shipped within 48-hours. The delivery time is estimated to be between 3 and 7 days.
Returns
Stock is dynamic. It's not completely managed by us, since we have multiple entities, including the factory and the storage. The levels of stock can change at any moment. Please be aware it's possible your order could be unable to fill once you've placed your order.
The period of time is 30 days. We are unable to replace or refund your purchase if it has been 30 days since you purchased it.
To be eligible for a refund the item must be unused and in the same state as you received it. It should also be returned in its original packaging.
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