Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer an array of shipping options. Our warehouse personnel are expertly trained and will wrap your products according to our precise and precise specifications. Your items will go through an exhaustive examination before they will be securely packaged before being shipped. We deliver to thousands of clients every day in a variety of countries. The fact that we're dedicated to becoming the largest online retailer in the World is evident. There are distribution centers as well as warehouses in Europe and the USA.
Note: Orders with more than one item will be assigned a processing date in accordance with the item.
Prior to shipping, we examine the items ordered carefully before shipping. Most orders are now shipped within 48 hrs. Delivery time ranges between 3-7 days.
Returns
Stock is dynamic, and is not completely managed by us due to the involvement of several parties including the factory and our warehouse. The actual inventory can be changed at any time. It is possible that your order may be out of stock once your order has been made.
Our policy runs for 30 days. Unfortunately, if the 30 days have elapsed after you bought your item, we cannot give you a refund or exchange.
To be eligible for a return the item must be in good condition and in the same state as when you received it. The item should be in its original packaging.
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