Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a wide range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff will package all goods to our exacting specifications. Prior to shipping the goods are carefully inspected and secured. We ship to hundreds of thousands of customers every day across different countries. Our commitment to become the biggest online retailer worldwide is demonstrated by this. There are distribution centers as well as warehouses in Europe and the USA.
Note: Orders that contain multiple items will have a distinct processing time for each item.
Prior to shipping, we inspect the ordered items carefully before shipping. The majority of orders will be sent within 48 hours. The expected delivery time will be between 3-7 days.
Returns
Stock is dynamic. It is not managed entirely by us since we have multiple entities, including the factory and our storage. The actual stock levels can fluctuate at any moment. It's possible that you may not receive your order once the order has been made.
Our policy is valid for 30 days. If you haven't received the product within 30 days, we're not able to issue the option of a refund or exchange.
You are able to return a product if it is unused and still in the same condition as when you received it. It must also still be in the original package.
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