Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer various shipping options. Our warehouse personnel is highly-skilled and will package your items in accordance with our exact and accurate specifications. Before they are shipped, your goods will be carefully inspected and secured. Every day, we deliver to thousands of customers across different countries. This shows our commitment to be the largest online retailer on earth. The warehouses and centers of distribution are in Europe and the USA.
Note that orders containing more than one item will be processed according to the specific item.
Prior to shipment, we examine the items ordered thoroughly. Most orders are shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
We don't manage the stock at our factory and warehouse. The actual stock can change at any moment. Be aware that your order will become unfulfilled when you have placed the order.
Our policy lasts for thirty days. If you have passed 30 days in the past since you purchased and we are unable to offer an exchange or refund.
To be eligible for a return your product must be unopened and in the same condition as when you received it in. The item must be in its original packaging.
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