Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Our long-standing relationship with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff are trained to pack your goods exactly according to the specifications we provide. Before shipment, all items are thoroughly inspected and securely secured. We deliver to thousands of customers each day across multiple countries. The fact that we are dedicated to becoming the largest online retailer in the World is clear. We have distribution centers as well as warehouses across Europe as well as the USA.
Orders that include more than 1 item are assigned processing periods for each item.
Before shipment, all ordered items will be thoroughly inspected. Most orders are delivered within 48 hours. Expected delivery times are between 3-7 days.
Returns
The inventory is always changing, and not fully managed by us because of the involvement of several entities, including the factory as well as our warehouse. Stocks can be changed at any time. Be aware that it is possible for your order to run out of stock even after you've placed your order.
The policy is 30 days. If 30 days have passed without a trace since the purchase, unfortunately we can't offer you a return or exchange.
In order to be eligible for a refund the item must be unused and in the same state as you received it in. It must also still remain in the original packaging.
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