Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We provide a variety of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will pack your products in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to thousands of customers each day from multiple countries. This shows that we're committed to be the largest online retailer in the world. The warehouses are located located in Europe in the same way as they are in the USA.
Note: Orders that contain more than one item are assigned a processing time according to the item.
Prior to shipping, we inspect the ordered items thoroughly. Currently, most orders are shipped within 48-hours. Delivery is expected to take between 3 and seven days.
Returns
We do not manage the stock at our warehouse and factory. Stocks are subject to change at any moment. It is possible that the stocks could be depleted after your order has been placed.
Our policy is valid for 30 days. If you don't receive your product within 30 days, we are not able to provide the option of a refund or exchange.
You can only return a product when it's unopened and is in the same condition as when you first received it. It should also be in the original packaging.
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