Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and accurate specifications. Before shipping your items will be carefully inspected and secured. We deliver to thousands of customers every day in a variety of countries. Our dedication to becoming the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders with more than one item are assigned a specific processing time based on the individual item.
Before shipping Our team will conduct an exhaustive inspection of the items you purchased. The majority of orders will be delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
We don't control the inventory in our factory and warehouse. The actual levels of stock can change at any moment. Please be aware that it's possible for your order to be out of stock after you have placed the order.
Our policy lasts thirty days. We will not replace or refund your purchase after 30 days since you purchased it.
In order to be eligible for a refund your product must be unopened and in the same state as you received it in. It must also be in the original packaging.
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