Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Because of our long-standing relationship with UPS FedEx DHL as well as other major international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained to pack your goods exactly as per the specifications we offer. Prior to shipping, your goods will be carefully inspected and secured. We deliver to thousands of customers every day across different countries. This is a sign of our commitment to be the largest online retailer worldwide. We have distribution centers as well as warehouses across Europe as well as the USA.
Please note that orders with multiple items are given a processing time according to the specific item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be delivered within 48 hours. Expected delivery times are between 3-7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of multiple different parties, such as the factory and our warehouse. The actual inventory may fluctuate at any time. Please understand it may happen that your order will be out of stock when your order has been made.
Our policy is valid for 30 days. If it's been more 30 days since the date you purchased your item and we're unable to offer you a complete refund or exchange.
To be eligible for a refund your item must be unused and in the same state as you received it. It should also be returned in the original packaging.
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