Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We can offer a variety of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly educated and will package the items according to our precise and exact specifications. Your products will go through a thorough inspection and be properly secured before they are shipped. Each day, we ship to thousands of clients in multiple countries. This demonstrates our dedication to become the biggest online retailer in the world. Warehouses and distribution centres can be located in Europe and the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Before shipping, we will examine the items ordered thoroughly before sending the items. Currently, most orders are shipped within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
Stock is dynamic. It's not entirely managed by us, as we're involved with several organizations, such as the factory and the storage. So the actual stock may fluctuate at any moment. It is possible that you will not receive your purchase after it has been placed.
The policy is for 30 days. If you haven't received your product within the 30 days period, we're unable to offer a refund or an exchange.
Your item should be in its original packaging and not be used. It must also still remain in the original packaging.
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