Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your products according to our exact and precise specifications. Prior to shipping, your goods will be thoroughly inspected and secured. We deliver to thousands of customers each day across multiple countries. This is a sign of our determination to be the largest online retailer on the planet. The warehouses and centers for distribution are located in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing period according to the item.
Before shipping, we will examine the items ordered thoroughly. Most orders are delivered within 48 hours. The delivery estimate is between 3-7 days.
Returns
Stock is dynamic. It's not completely managed by us, as we're involved with several parties such as the factory and our storage. This means that the actual stock could fluctuate at any moment. It's possible that your order could become unfulfilled after you place the order.
Our policy lasts for a period of 30 days. If you haven't received the product within 30 days, we are unable to offer the option of a refund or exchange.
Your item must be in its original packaging and in good condition. It must also not be used. It must also be returned in the original packaging.
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