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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel are extremely skilled and will package your items according to our precise and exact specifications. Your items will undergo a thorough inspection and be securely secured prior to being delivered. We deliver to thousands of clients every day from all over the world. The fact that we are committed to becoming the biggest online retailer in the World is evident. These warehouses are located in Europe as much as they are in USA.
Note that orders containing multiple items are given a processing time according to the item.
Before shipping, our team will perform an extensive inspection of the items you purchased. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The inventory is constantly changing and we are unable to fully manage it because of the fact that multiple parties are involved, which includes our factory and warehouse. The stock can change at any time. Please be aware it's possible your order may become unfulfilled after you place the order.
The policy is 30 days. If you don't receive your product within the 30 days period, we're not able to issue the option of a refund or exchange.
In order for your item to be returned the item must not be opened and in the same state as you received it in. You must have the item in the original packaging.
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