Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we are able to offer an array of shipping options. Our warehouse employees will pack every item to our exacting requirements. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands clients every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the world is evident. Both Europe and the USA have warehouses and distribution centres.
Note that orders containing more than one item are given a processing time according to the particular item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders today are shipped in 48 hours. The time to deliver varies from 3-7 days.
Returns
Due to multiple entities such as the factory and the warehouse, we're unable to fully manage stock. Actual stock levels may fluctuate at any point. Be aware that your order will be unable to fill when you have placed the order.
Our policy lasts for thirty days. If you don't receive your item within 30 days, we're not able to provide the option of a refund or exchange.
In order to be eligible for a return the item must be in good condition and in the same state that you received it in. You must have the item in the original packaging.
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