Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Badtz-Maru, Chococat, Hello Kitty, My Melody, Pochacco |
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Fast Shipping & Professional Packing
We provide a variety of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel will pack all goods to our exacting requirements. Your items will undergo a thorough inspection and be properly secured before they are delivered. Everyday we deliver hundreds of packages to our customers across many countries. This is a sign of our determination to become the biggest online retailer in the world. The warehouses are located situated in Europe in the same way as they are in the USA.
Note: Orders with more than one item will be assigned a separate processing period for each item.
Prior to shipment, we examine the items ordered carefully before shipping. Today, the majority orders will be sent within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
The stock is dynamic and we do not completely manage it because of the fact that many stakeholders are involved, including our factory and warehouse. The actual inventory may change at any moment. It is possible that the stock may run out after the order has been made.
Our policy lasts for a period of 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer you a return or exchange.
In order to be eligible for a refund your item must be unused and in the same state as you received it. You must have the item in its original packaging.
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