Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Our long-standing partnership with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will pack your products in accordance with our exact and precise specifications. Before shipping the goods are thoroughly examined and secured. We ship to thousands clients each day across multiple countries. This shows that we're committed to being the largest retailer on the internet. We have distribution centers and warehouses located in Europe and in the USA.
Note: Orders with more than one item are assigned a processing period in accordance with the item.
Before shipping, our team will perform an exhaustive inspection of the products you ordered. The majority of orders will be sent within 48 hours. The expected delivery time is between 3-7 days.
Returns
The stock is dynamic and we are unable to completely manage it due to the fact that several parties are involved, which includes our warehouse and factory. So the actual stock may fluctuate at any moment. Be aware that your order may be out of stock when the order is placed.
The period of time is 30 days. If you haven't received your item within 30 days, we are unable to offer either a return or exchange.
The item you purchase must be in its original packaging and be unused. You must have the item in its original packaging.
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