Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other international carriers lets us offer various shipping options. Our warehouse staff is highly trained to package your goods precisely according to the specifications we provide. Your products will go through an extensive inspection and will be securely secured prior to being delivered. Every day, we send hundreds of packages to our customers from all over the world. This is an indication of our dedication to being the biggest online retailer in the world. The warehouses and centers of distribution are situated in Europe and the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Before shipping, we will examine the items ordered thoroughly. The majority of orders are delivered within 48 hrs. The delivery time will be between 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely due to the fact that several parties are involved, which includes our warehouse and factory. The actual levels of stock can change at any time. It's possible that you may not receive your order after it's been placed.
Our policy lasts thirty days. If you have passed 30 days in the past since you purchased and we are unable to offer you a return or exchange.
You are able to return a product in the event that it is not used and still in the same condition as when you received it. It must also be in the original package.
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