Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and exact specifications. Your items will go through an extensive inspection and be safely packaged prior to being sent out. Everyday we deliver hundreds of packages to our customers across many countries. This is a sign of our determination to be the largest online retailer in the world. The warehouses are located in Europe as much as they are in USA.
Note: Orders that include more than one item are assigned a processing time depending on the item.
Before shipping, all ordered products will be thoroughly inspected. Most orders are shipped within 48 hours. Delivery is expected to take between three and seven days.
Returns
We are not able to manage the stock in our factory and warehouse. Actual stock levels may fluctuate at any moment. Be aware that it's possible for your order to become unavailable even after you've placed your order.
Our policy is valid for a period of 30 days. We cannot exchange or refund your order after 30 days from the date of purchase.
The item should not be used and in its original condition. The item must be in its original packaging.
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