Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Deku with Gloves #1140, Fat Gum (Slim Form) #1142, Hawks #1141, Inasa Yoarashi #1145, Kyoka Jirou #1143, Yuga Aoyama #1144 |
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Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL and other major global carriers, we are able provide various shipping options. Our warehouse personnel is highly-skilled and will pack your products in accordance with our exact and exact specifications. Before shipping, all goods are thoroughly inspected and securely secured. We ship to thousands clients every day from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. Both Europe as well as the USA have warehouses and distribution centres.
Orders that contain more than 1 item are given processing time according to each item.
We will thoroughly inspect all products before they are shipped. Most orders are now shipped within 48 hrs. Expected delivery time is between 3-7 days.
Returns
The stock is dynamic and we are unable to fully manage it due to the fact that multiple parties are involved, including our warehouse and factory. Stock levels can fluctuate at any time. Please be aware that it's possible that your order will become unavailable even after you have placed the order.
Our policy lasts for 30 days. We will not exchange or refund your order if it has been 30 days from the date of purchase.
In order for your item to be eligible for return it must be in its original packaging, unopened and in the condition you received it in. It must also be returned in its original packaging.
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